Delivery, Shipping and FAQ

 

We Deliver, You Decorate.

Let’s create memories and post photos online.

We do courier to whole Malaysia.

(Same day delivery can be arranged within Klang Valley – subject to availability)

Please follow us as we will continue post available products here.

We accept payments via online banking, credit card or e-wallets. Do PM us or Whatsapp us at the link below for further inquiry.

https://wa.me/60162451108



Disclamers of Delivery:

– We will prepare the balloon after payment is received. Please opt for instant transfer when banking in for same day delivery.

– Please book our delivery service earlier. At least 24 hours before delivery date can ease our job.

– we need time to prepare balloon as well.

– Driver speed is subject to their location, weather, accessibility during Malaysian Government SOP implementation and traffic conditions.

– Kindly note that to offer low price to customer on delivery, driver is a third-party company and not by us – may subject to additional cost if delivery information/address given by customer is not accurate.

– Should customer have special request (send into their apartment/inside office/surprise delivery/urgent delivery/punctual delivery) additional service charges will be imposed.

– We will try our best to fulfill the order. But the management advise customer not to place order if customer is not willing to expect any hiccups/delay of order under unavoidable circumstances especially during this Malaysian Government SOP implementation period.

– For the safety of our staff, we are not able to make delivery by walking out from the shop. Kindly arrange self-collection from the shop. Any service required to be send out from the shop shall be charged.

– Customer may arrange own transport / delivery if customer do not agree with the delivery price quoted. (The driver must collect from inside our shop)

– Free delivery is provided only for order above RM200 for within the same mall.

 

For same-day-order & delivery

– Speed of balloon preparation is subject to complexity, quantity and skills required. Our staff may also have existing orders or walk-in customers to attend to. We operate on a first come, first serve basis.

– These balloons are not ready made, kindly allocate reasonable time for us to prepare.

– After balloon is ready, we will get a driver to deliver

– Our balloons are not ready made items. Do allow some tolerance on cosmetic aspect due to the rush for preparing the balloons.

– For same day delivery, orders shall be sent by 2-4 hours after all details are confirmed with payment.

– Our management advises customer not to place order if customer is not willing to expect any hiccups/delay of order under unavoidable circumstances especially during this Malaysian Government SOP implementation period.

– We are always trying our best to fulfill customers order in short periods of time.

– We might not have enough time to test the balloon stability for the same day delivery. Kindly expect a risk of defect which might happens in 1:100 ratio.

🤗Thank you